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Take the Family › Terms and conditions

Terms and conditions

 

Take the Family Ltd. (registered in Dec. 2003, no. 5001845) operates the site takethefamily.com. When you use the site you consent to the Terms and Conditions listed below:


Take the Family is a travel and leisure resource and community for parents, who can research destinations, attractions, holiday offers and other related products and services. Take the Family refers parents to a wide range of travel and hospitality providers (Suppliers) and also runs their own ABTA bonded travel agency (Agency). You will be notified by a pop up window if you are being transferred to a Supplier site.


There are two main ways to make bookings through the site either via a Supplier or via our ABTA bonded and ATOL protected agency.  If you book direct via a Supplier, the contract is between the Supplier and you and Take the Family is not a party to the contractual relationship. Each of the Suppliers will have their own terms and conditions, please review these. Take the Family does not assume any responsibility for the travel products and services provided by the Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the Site. To the extent permissible by law, Take the Family assumes no responsibility for information published on this Site and disclaims all liability in respect of such information.  If your booking is made via the Agency, then your package is protected by ABTA and flights (and flight plus) are protected by ATOL.  Please ensure you review the individual booking conditions sent to you with your quote or booking.  If you have any queries, please do not hesitate to contact us.


If you would like to book through Take the Family Agency, please call 0203 633 0653 to speak with one of our travel consultants or fill in our family holiday enquiry form.

If you or any member of your party have any disabilities, it is extremely important that we make the necessary arrangements to make your holiday go smoothly.  We must therefore insist that you personnaly advise our travel consultants on 020 3633 0653 or our respective partners (contact details can be found on all websites) before confirming any holiday booking.

Take the Family sells travel services on behalf of Hays Travel Limited and benefits from Hays Travel's membership of ABTA with membership number P6928.Hays Travel Limited are registered in England and Wales with company number 1990682 and VAT number 193167195. Registered office: 25 Vine Place, Sunderland, Tyne and Wear, SR1 3NA.ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan.  We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct.  For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA 30 Park Street, London, SE1 9EQ. Tel: 020 3117 0500 or www.abta.com.


A member of ABTA
Take the Family’s own travel agency is a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package and Flight-Plus holidays that we sell through our travel agency are covered by a scheme protecting your money if the supplier fails. Other individual services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Our ABTA number is P6928.


ATOL Protection
Take the Family is an Accredited Body Member of Hays Travel Limited, ATOL 5534. Many of the flights and flight - inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information and the ATOL site for financial protection and the ATOL Certificate.

 
Financial Protection
For further information on how you are financially protected by ATOL and ABTA, please see their respective sites. Alternatively please feel free to contact us to arrange your insurance.


Before You Travel
Please review our Travel Tip section,  Before You Go for further information on Family Travel Essentials, Healthy and Safe Holidays, Passports and Visas and Travel Insurance.


Site Content
If you think we should not be featuring a specific attraction, place to stay or travel partner, please get in touch and tell us why.  Within the site we use a number of links for different holiday providers or attractions, we would like to make it clear that when you leave our website, we are no longer responsible for the content of the third party site.


Copyright
The copyright in this website belongs to Take the Family Ltd.  All intellectual property rights are reserved. You may not modify, copy, distribute, transmit, display, reproduce, publish, transfer or sell any information obtained from this website.

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