Terms and conditions

Take the Family Ltd. (registered in the UK in Dec. 2003, registration no. 5001845 and registered address Acorns, Dorothy Avenue, Cranbrook TN17 3AY, Kent) operates the site takethefamily.com. When you use the site you consent to the Terms and Conditions listed below:

Take the Family is a travel and leisure resource and community for parents, who can research destinations, attractions, holiday offers and other related products and services. Take the Family refers parents to a wide range of travel and hospitality providers (Suppliers) and also runs its own ABTA bonded travel agency (Agency).

There are two main ways to make bookings through the site either via a Supplier or via our ABTA bonded and ATOL protected agency.  If you book direct via a Supplier, the contract is between the Supplier and you and Take the Family is not a party to the contractual relationship. Each of the Suppliers will have their own terms and conditions, please review these. Take the Family does not assume any responsibility for the travel products and services provided by the Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the Site. To the extent permissible by law, Take the Family assumes no responsibility for information published on this Site and disclaims all liability in respect of such information.  If your booking is made via the Agency, then your package is protected by ABTA and flights (and flight plus) are protected by ATOL.  Please ensure you review the individual booking conditions sent to you with your quote or booking.  If you have any queries, please do not hesitate to contact us.

If you would like to book through Take the Family Agency, please call 0203 633 0653 to speak with one of our travel consultants, email [email protected] or complete our enquiry form.

If you or any member of your party have any disabilities, it is extremely important that we make the necessary arrangements to make your holiday go smoothly.  We must therefore insist that you personally advise our travel consultants on 020 3633 0653 or our respective partners (contact details can be found on all websites) before confirming any holiday booking.

A member of ABTA

Take the Family sells travel services on behalf of Hays Travel Limited and benefits from Hays Travel's membership of ABTA with membership number P6928. Hays Travel Limited is registered in England and Wales with company number 1990682 and VAT number 193167195. Registered office: 25 Vine Place, Sunderland, Tyne and Wear, SR1 3NA. ABTA and ABTA Members help holidaymakers get the most from their travel and assist them when things do not go according to plan.  We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements, such as accommodation only, this protection doesn’t apply. For further information about ABTA, the Code of Conduct, and the arbitration scheme available to you if you have a complaint, contact ABTA 30 Park Street, London, SE1 9EQ. Tel: 020 3117 0500 or get in touch via ABTA's site.

ATOL Protection

Take the Family is an Accredited Body Member of Hays Travel Limited, ATOL 5534. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information and the ATOL site for financial protection and the ATOL Certificate.

Financial Protection

For further information on how you are financially protected by ATOL and ABTA, please see their respective sites. Alternatively please feel free to contact us to arrange your insurance.

Before You Travel

Please review our Travel Tip section,  Before You Go for further information on Family Travel Essentials, Healthy and Safe Holidays, Passports and Visas and Travel Insurance.

Site Content

If you think we should not be featuring a specific attraction, place to stay or travel partner, please get in touch and tell us why.  Within the site we use a number of links for different holiday providers or attractions, we would like to make it clear that when you leave our website, we are no longer responsible for the content of the third-party site.

Price  & Payment Policy

All prices quoted on our website are accurate at the time of writing and include all non-optional extras. However, holiday prices and availability can change at any time, therefore please contact us to check the latest price and the availability for any holiday you are interested in. In most cases, prices cannot be guaranteed until a deposit (or full payment) has been received and the holiday booking has been confirmed. Any optional extras will be clearly stated. We can accept payments by bank transfer, credit or debit card, including Visa or Mastercard but not Amex. We do not charge extra for card payments.


The copyright on this website belongs to Take the Family Ltd.  All intellectual property rights are reserved. You may not modify, copy, distribute, transmit, display, reproduce, publish, transfer, or sell any information obtained from this website.


If you have a complaint about Take the Family, please email [email protected] to lodge your complaint. We aim to respond to any complaint within 28 days, if not sooner. We are a Member of ABTA, membership number P6928. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found at www.abta.com.